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Have feedback, need help calibrating your phone's motion sensor, or have an algorithmic suggestion? Our team is ready to assist you.
Assistance with sensor permissions, calibrations, and feature bugs.
Inquiries regarding GDPR, CCPA, cookies, and local browser storage.
Terms of service inquiries, academic research, and media requests.
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Common Questions & Quick Troubleshooting
Why did iPhone Safari prompt for Motion & Orientation access?
Since iOS 13, Apple requires explicit user permission before any website can read the physical accelerometer. This is standard privacy security. Tapping "Allow" lets our algorithms detect your footstep vibrations. If you accidentally clicked "Deny", simply refresh the page or clear Safari site data to re-prompt.
Why didn't my steps count immediately on the first step?
Our pedometer uses a 4-Step Rhythmic Cadence Lock. To prevent accidental shakes, picking up your phone, or car vibrations from adding false steps, the counter waits until 4 continuous rhythmic footsteps are detected in sequence before committing them to your total.
How do I use this on a treadmill or laptop?
If you walk on a treadmill or have a laptop at a standing desk, switch to Manual Tap / Spacebar Mode (tap the spacebar with each footfall) or use our Treadmill Calculator to instantly convert treadmill speed and workout time into exact footsteps.